Privacy Policy

Last updated: March 9, 2026

3WB Holdings, LLC (“Company,” “we,” “us,” or “our”) operates SmallBizGen (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password, and organization name when you register.
  • Billing Information: Payment details processed securely through Stripe. We do not store credit card numbers.
  • Website Content: Text, images, and other content you create or upload for your websites.
  • Communications: Messages you send us through support channels.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interactions within the Service.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Analytics: Aggregated data about how published websites perform (page views, referrers).
  • Cookies: Session cookies for authentication and preferences. We do not use third-party tracking cookies.

1.3 Information from Third Parties

  • Stripe: Subscription status and billing events (no full card details).
  • AI Services: We send your website content to AI providers (Anthropic) to generate and refine content. This content is not used to train AI models.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage subscriptions
  • Generate AI-powered website content on your behalf
  • Send transactional emails (account confirmation, billing receipts, service updates)
  • Improve and develop new features
  • Monitor and prevent fraud or abuse
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Stripe (payments), Anthropic (AI content generation), email providers, and hosting services that help us operate the Service.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Your Published Content: Websites you publish are publicly accessible by design.

4. Data Retention

  • Account data is retained while your account is active.
  • After account deletion, we may retain certain data for up to 90 days for backup and recovery purposes.
  • Billing records are retained as required by tax and accounting regulations.
  • Analytics data is retained in aggregated, anonymized form.

5. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure password hashing (bcrypt)
  • HTTP-only, secure session cookies
  • Regular security reviews

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data (subject to legal retention requirements).
  • Portability: Request your data in a portable format.
  • Opt-out: Unsubscribe from marketing emails at any time.

To exercise these rights, contact us at [email protected].

7. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and core functionality. Cannot be disabled.
  • Preference Cookies: Remember your settings and preferences.

We do not use advertising or third-party tracking cookies. Your browser settings allow you to manage cookie preferences.

8. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure your data is protected in accordance with this Privacy Policy.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising privacy rights

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

For privacy-related questions or to exercise your rights: